REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may write to us for a refund* or extend the contract at no additional cost with the same terms and conditions. Please see below for more information on our refund policy.

REFUNDS

All refunds must be initiated within the contract expiry date. All refunds will be evaluated with the contract and must be proven that the agreed terms were not met as per the original agreement. The refund should be initiated by the same person/authority who signed the contract with all the original invoice and contract attached.

REFUND PROCESS

For refund of service(s), please email customer service at info@team4digital.com.au to obtain a reply. After receiving your mail, we will initiate a refund or extend the contract at no additional cost, and sign a new contract.

REFUNDS

After receiving your refund and inspecting the contract, we will process your refund. Please allow at least 7 working days from the receipt of your mail to process your refund. Refunds may take 1-2 billing cycles to appear on your statement, depending on your payment mode/company. We will notify you by email when your refund has been processed.

EXCEPTIONS

For any other refunds not originally covered in the policy, please contact us at the contact details below to arrange a refund or extend the services at no additional cost.

QUESTIONS

If you have any questions concerning our refund policy, please contact us at:

1300 088 588
info@team4digital.com.au

*conditions apply